APPLIED BEHAVIOURAL SCIENCE & ORGANIZATIONAL SYSTEMS
Understand what’s really shaping your organization’s performance
WholeFrame helps organizations understand why performance problems occur by examining the people, systems, capabilities, and relationships that shape how work actually gets done
People & capabilities Systems & work Interdependencies
Organizational conditions
Performance is produced by the system around the work — not by any single part in isolation
THE PROBLEM
You can see the problem. But can you see what’s causing it?
Organizational problems often appear in familiar ways: delays, repeated issues, inconsistent results, competing priorities, workarounds, overloaded people, unclear accountability, or friction between teams
Problems keep returning
Issues are addressed, but similar problems continue to appear
Work breaks down between teams
Handoffs, dependencies, and responsibilities create delays, rework, or confusion
Growth creates complexity
The way the organization worked before no longer works as
effectively as it once did
Leaders see the outcome, not the cause
Performance data can show what is happening without explaining why it is happening
The visible problem isn’t always the underlying problem
WHAT WHOLEFRAME DOES
See the organization as a whole
People & capabilities
WholeFrame examines how people, capabilities, systems, structures, and working relationships interact to shape organizational performance. Instead of looking at one problem in isolation, WholeFrame follows how work actually moves through the organization and connects the evidence to understand what is happening beneath the surface
Processes, tools, technology, and how work is organized
Interdependencies
Handoffs, dependencies, and relationships between teams and functions
Organizational conditions
Priorities, expectations, decision structures, and the environment in which work happens
Knowledge, experience, judgment, authority, and resources
Systems & work
THE ORGANIZATIONAL DIAGNOSTIC
You don’t need to have the problem fully defined
The WholeFrame Organizational Diagnostic is an evidence-based way to understand what is shaping organizational performance — bringing together evidence from people, systems, organizational records, and direct observation
01
Understand
Understand the organization, its context, and the challenge
02
Investigate
Gather evidence and follow how work actually happens
03
Connect
Evidence-based. System-focused.
Built for real organizational work.
04
Focus
Identify relationships, conditions, patterns, and contributing factors
Show leaders where attention is most likely to make a meaningful difference
FOUNDER
Built from years of asking why
WholeFrame was founded by Marissa Delmage after years of working within complex operational environments across areas including construction, safety, minin, enterprise risk, organizational change, and auditing.
Her experience repeatedly revealed a common pattern: organizational problems rarely belong to one person, one process, or one department
WholeFrame was created to understand the system behind the outcome
You don’t need to have the problem fully defined
Start with what you’re experiencing. WholeFrame can help you determine what you’re trying to understand and whether the Organizational Diagnostic is the right fit